Monitors Internet service & provider for support, accountability
For Home, Business. Enterprise IT Support, ISP, MSP, Schools, Employers, Security
Tracks, logs Internet connection issues with alerts and ongoing historical data
FREE for remote workers, students, gamers, content creators, anyone needing reliable services.
For Enterprise IT Support: Remote employees, CPE’s, equipment rooms, remote devices, security, telehealth systems. Monitor dozens or thousands of Internet connected locations with alerts.
For Windows 7, 8, 10, Centos, Debian, Ubuntu, ARM (Raspberry, NanoPi, More). Optional hardware available.
Home or Small Business?
Is my ISP down? How to log Internet outages? Try our FREE Community version. It has many of the same great features of our Enterprise version but is geared towards single locations.
Enterprise Internet services monitoring:
- Two-minute software or optional hardware install.
- Near real-time map any / all locations experiencing issues.
- Monitor any number of Internet-connected locations, devices.
- Reduce support calls and truck rolls saving time and money.
- Automated downtime detector and outage tracker.
- Logs problems, historical details from each location’s perspective.
- Shows Internet interruptions, disconnections, outages, slowdowns.
- Is the local network down or is the ISP down?. All logged.
- Correlate data and know when multiple locations are affected.
Benefits your company and IT:
- Learn about connection problems before complaints start coming in.
- Gather analytics on SLA based and other network services.
- Gather analytics on consumer cable, DSL, wireless, fiber services.
- Gather analytics on neighborhoods, towns, cities, states, etc.
- Gain performance insight across any and all ISPs used.
- Use stand-alone or alongside existing monitoring solutions.
- Optional environment alerts and encrypted remote access to LANs.
- Add OutagesIO as a value-added service at managed CPE sites.
- OutagesIO developers are constantly at work improving results.
Monitoring more locations means volume discounts
A minimum of 20 locations are needed to qualify for enterprise level. But enterprise members typically start in the dozens or hundreds, so volume pricing gets applied quickly, down to as little as $1/month per location.
Since hundreds of agents cannot be installed in a day, agents are considered billable once they run for 48hrs and the system will automatically determine the volume discount as IT personnel add locations. Billing is automatically generated on the last day of each month. Total number of agents active and volume discount level is always shown in the agents’ list.
The organization overview map shows any and all locations needing attention along with what the alert is related to such as disconnected, unauthorized open port, a change in environment conditions and so on. Historical data and reports make it easy for IT to find and fix problems.
Automatic speed testing
Shows ongoing baseline test of download, upload speeds and latency for each location. Agents automatically run speed tests based on various conditions. Results are shown in each agent dashboard and average speeds are shown in the agents list. Low bandwidth alerts can also be set.
Historical / trends
Internet downtime add up in time, money and productivity losses. Accountability ends mystery problems and finger pointing. Hard facts are shown for each location monitored and correlated for all that were part of the same problem.
Enable security scan
Automatically monitor for unauthorized open ports or devices that become unreachable. This option continuously checks locations where agents are installed and alerts team members to any problems.
Team members can enable, disable or customize alerts and notifications for each location. Flexible notifications allow various options and combinations that suit each locations requirements. Notifications can be email, dashboard alerts, and optional SMS.
Dynamic DNS (DDNS)
OutagesIO includes free DDNS (Dynamic DNS) which can be enabled for any agent.
Team members need not remember changing IP’s because a convenient URL is placed in each agent dashboard when DDNS is enabled and the agent is in Active status.
Optional hardware agents
Mix software and hardware agents as needed
Hardware agents are a one time cost and easier to work with because all of the software and functionality are built in. They operate 24/7 using less than one amp of power and are self updating. Monitoring is consistent and non stop unlike a PC or server that may be rebooted or turned off accidentally.
Connect a camera
OutagesIO hardware agents allow a compatible (UVC) webcam to be connected.
Access credentials, resolution and other settings are provided in the camera settings page and a convenient access link is placed in the dashboard.
Private DNS server
OutagesIO hardware agents come with a DNS server built in. Use it for redundancy or for DNS privacy. Useful in cases where DNS profiling may be required, especially in light of net neutrality.
Easily avoid provider DNS and large well known publicly available DNS services.
OutagesIO hardware agents can be used to monitor wired or wireless Internet services such as LTE 4G/5G.
Enabling wireless monitoring is as simple as entering a few fields in the wireless section of the dashboard and the network will automatically switch to wireless or wired.
Special options that work with our hardware agent:
Remote Access Service (RAS)
Secure, encrypted access to remote LAN’s, networks without opening firewall ports.
One of the best OutagesIO RMM features is our Remote Access Service (RAS) that gives members direct access to devices on remote resources without having to open firewall ports. If there is nothing interesting for hackers to see, they will move on to another potential target.
RAS is the perfect way to give admins direct access to configuration screens, firewalls, even remote desktops (RDP) at remote customer networks, unmanned equipment rooms, cabinets and countless other situations. No software to install, everything needed is built into our tiny hardware agent.
Environment Sensors with alerts
Environment enabled hardware agents can be ordered which can run all of the Internet monitoring features above plus environment monitoring simultaneously.
The sensor monitors temperature, humidity, light, barometric pressure, sound, air quality, vibration and even seismic activity at the location it is installed at. Each metric can be set to alert someone if an upper or a lower threshold has been reached.
For example, if temperatures go below or higher than a set range or if humidity becomes too high, alerts can be sent. Notifications can be via email, dashboard and optionally SMS.
Mix hardware and software
Windows and Linux Internet outage monitoring
Our software runs on Windows 7, 8 and 10, Centos 7, 8, Debian 7, Ubuntu, ARM like Raspberry, NanoPi, Tinker Board and others.
Download an agent while at the customer location or pre-order hardware agents, the choice is always yours depending on the requirement.
Always on monitoring
Optional hardware agent
No server available? Our agents use little power, are self updating, on the job 24/7, never missing a thing. Each has a built in DNS server for redundancy and privacy.
Can be used to monitor wired or wireless including LTE, 4G and 5G services.
What do Internet outages and slowdowns cost your company, remote employees, or home-schooled students?
Proof and facts: Sometimes it’s hard to for support to help remote people without enough information.
With OutagesIO installed at each remote location, IT can not only receive alerts to problems but have ongoing history to work with each Internet provider. Reports show details on Internet disconnections, outages, slow speeds and overall downtime. Reports can be shared, downloaded as an image or Excel.
Interruptions: It can take up to 23 minutes to get back on task when you’re interrupted. Which is one reason Internet downtime and dropped connections can be frustrating. Plus, network issues make working from home, online classes, and Zoom meetings tough. Additionally, Internet outages can come and go, which makes finding the problem a challenge. OutagesIO helps by showing you where the problems are happening.
Customer Spotlight: Keeping remote workers connected
We wanted to hear how our customers use our service to monitor their Internet connections, so we reached out to 411 Locals, a digital advertising agency to learn more.
They specialize in local search engine optimization (SEO), web design, and online marketing solutions for small and medium-sized businesses throughout the United States, the Philippines and other areas.