Who we are

Our website address is: https://www.outagesio.com.

What personal data we collect and why we collect it


Commenting is typically disabled. Our forums allow members to interact with OutagesIO to ask questions or get support.
This site does not allow the creation of accounts for commenting.

In the rare event that commenting is enabled, when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


Uploading to this site is not enabled.
If it was enabled and it you uploaded images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

A contact form is provided on the top menu, under About.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Logging in is disabled other than if you purchase something using our cart system.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

This site does not share data with any third party companies or services.

If you use the OutagesIO service itself, and use the share reports function for example, you are then subject only to that services privacy policies.
For example, if you share something on Facebook or Twitter, you are subject to their policies.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service that is commonly used with web sites. Some comments could be used as testimonials but we generally contact the person before using their content.

Your contact information

This site is used primarily as a marketing site. The only time an account is needed is if someone would like to order one of our hardware agents or hardware agent with service bundles. In this case, an account must be created in order to order through paypal. Information such as the email address is used to contact you to let you know that your order is being prepared, has been shipped or if we need further information to process the order.

Request data deletion

If you have used our cart to order and will no longer be using the service, you may request that we delete your order history from our cart.
However, please be aware that Paypal will retain their copy of the same information which we have no control over.

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements