Who we are

Our website address is: https://www.outagesio.com.
Our privacy statement can be found here: https://www.outagesio.com/privacy-statement/
Our ‘About us’ info can be found here: https://www.outagesio.com/about/

What personal data we collect and why we collect it


Commenting on our www.outagesio.com site is typically disabled.
Our support forums allow members to interact with OutagesIO to ask questions or get support. Being a forum, comments are public.

In the rare event that commenting is enabled, when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


Uploading on most of our sites is not enabled. Our forums do allow uploading.
If enabled and it you uploaded images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.
Visitors to the website can download and extract any location data from images on the website.
This is true of any images that you upload over the Internet.

Contact forms

A contact form is provided on our main sites, help/support buttons and of course, we can be reached using our forums.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Logging in is disabled other than if you purchase something using our cart system.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

This site does not share data with any third party companies or services. In fact, we rarely use third party API’s as much as possible, especially those that require us to share data unless that data is not of a personal nature or what we see as profiling.

If you download the image of your reports from app.outagesio.com for example and share it on another site, you are then subject only to that services privacy policies. For example, if you share something on Facebook or Twitter, you are subject to their policies.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on any of our web sites, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Any personal data is considered to be yours but since we don’t collect personal data, the only information we would have is what ever you shared when you signed up or posted in our forums etc. What ever we can remove, we will be happy to do so within reason. Meaning, if you signed up using Facebook for example, we have no way of removing what ever data they collected about the sign up.

Where we send your data

Visitor comments may be checked through an automated spam detection service that is commonly used with web sites. Some comments could be used as testimonials but we generally contact the person before using their content.

Your contact information

This site is used primarily as a marketing site. The only time an account is needed is if someone would like to order one of our hardware agents or hardware agent with service bundles. In this case, an account must be created in order to order through paypal. Information such as the email address is used to contact you to let you know that your order is being prepared, has been shipped or if we need further information to process the order.

Request data deletion

Your personal data can be removed from our application sites, forums and other sites that we own and control. Public posts however may remain as they would be intertwined with other members comments.

The only personal data that we might have are your account details that you shared wihle using the service/s. 
If you have used our cart to order and will no longer be using the service, you may request that we delete your order history from our cart.
However, please be aware that Paypal will retain their copy of the same information which we have no control over.

Additional information

How we protect your data

We simply do not profile our members nor share personal data with third parties other than mentioned above.

What data breach procedures we have in place

We do not keep payment/financial information on our sites. Purchases are done through Paypal.
A data breach would require members to change their passwords and perhaps email address and location if needed.

Our prodecure would be to restore accounts and data from a time before the breach and we would contact each member to let them know about the breach and that they should change their password, email if needed.

What third parties we receive data from

None that include any personal information. OutagesIO main function is monitoring members Internet and provider, nothing else.

What automated decision making and/or profiling we do with user data


Industry regulatory disclosure requirements


Please see our Privacy Statement for more information: https://www.outagesio.com/privacy-statement/