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Answers to your questions about technology and OutagesIODNS Server, Why Can’t I Change It On My Providers Router?
You can add your own DNS server but there are some basic things to know about which I'll explain below. The short short answer is the provider wanting a controlled way of supporting customers while on the other hand, you may be seeking more privacy because that's a...
Why is my Internet data usage suddenly going up?
The most common would be checking for unauthorized usage of your wifi router if you have a wireless services at your location. Look at its logs and usage charts to see if there is heavy use. Change the wifi password and see if usage drops. Do you have an older media...
Can I have two Internet providers in the same house?
Yes, you can have two or more Internet service providers in different combinations depending on what is available at the location. You could have two separate connections from one provider if that’s all you have in the area or you could have two or more connections...
Can I change my public IP assigned by my ISP?
You cannot change the public IP assigned because your ISP controls it but there is something you can do/try. Providers typically use DHCP to hand out IP’s to customer devices. This is why consumer IP’s constantly change. Chances are however that they simply have very...
Should I complain about slow speeds to my ISP?
Sure but today, it’s really up to the consumer to make the case and you need to know how to prove your case. Can you? Your provider will likely try talking you into upgrading to a higher bandwidth (speed) plan. You’ll probably be told that you are using up your...
Can I get free Internet from my provider?
Free Internet? Internet access isn’t free to give away, someone has to pay for the resources needed. The main components include hardware, bandwidth, technical help and a point of presence to provide and maintain the service. None of that is free to the provider. That...
How can managers find and motivate remote employees?
As a bootstrap, I have three main things that seem to work since venturing into offering our own SaaS and working 100% with remote employees. Let's imagine an office going virtual and what challenges that might present. Aside from countless other details, these are...
Which software can we use to monitor enterprise internet traffic on behalf of remote employees?
We had the exact same problem when offering managed services. Having owned both an ISP (Internet service provider) and MSP (Managed Services Provider) businesses, it was always found that a mix is usually required. There are some very nice open source and paid RMM...
What are some innovative SaaS-based Enterprise Monitoring solutions?
Is the question mainly about innovation since it doesn’t state what kind of monitoring? However, this brings up an interesting point about innovation in general. As a previous MSP, we needed to support customers, remote employees and all manner of remotely connected...
Which famous network monitoring tools exist to monitor an enterprise network?
Is any one tool famous? Is there one tool for every job? Usually not. I could share some tools and even RMM solutions such as Zabbix but the question is a little ambiguous. In an enterprise environment, there are many aspects to a network including local and remote...
What is Internet bandwidth?
If you're as old as I am, you might remember FTPing large Photoshop files and using up all the Internet bandwidth. "How much longer?" Frank in the next cube over would yell, angry because his “Ask Jeeves” search was taking forever, since your file was hogging all the...
Why is my Internet so slow?
You're trying to send an email with a relatively small attachment, and it’s just sitting there. "Why is my Internet so slow?" you ask, watching the send bar moving slowly. "Aren't I paying $79.95/month for blazing-fast speeds?" (or whatever buzzword your Internet...
What is packet loss?
When you're watching a video on YouTube, scrolling through Instagram or shopping on a website, it's hard to imagine the information you see is actually made of small data packets. Sometimes, the packets get sent out of order or take different paths through the...