Good Question

You can add your own DNS server but there are some basic things to know about which I'll explain below. The short short answer is the provider wanting a controlled way of supporting customers while on the other hand, you may be seeking more privacy because that's a...

The most common would be checking for unauthorized usage of your wifi router if you have a wireless services at your location. Look at its logs and usage charts to see if there is heavy use. Change the wifi password and see if usage drops. Do you have an older media...

Yes, you can have two or more Internet service providers in different combinations depending on what is available at the location. You could have two separate connections from one provider if that’s all you have in the area or you could have two or more connections...

You cannot change the public IP assigned because your ISP controls it but there is something you can do/try. Providers typically use DHCP to hand out IP’s to customer devices. This is why consumer IP’s constantly change. Chances are however that they simply have very...

Sure but today, it’s really up to the consumer to make the case and you need to know how to prove your case. Can you? Your provider will likely try talking you into upgrading to a higher bandwidth (speed) plan. You’ll probably be told that you are using up your...

Free Internet? Internet access isn’t free to give away, someone has to pay for the resources needed. The main components include hardware, bandwidth, technical help and a point of presence to provide and maintain the service. None of that is free to the provider. That...

As a bootstrap, I have three main things that seem to work since venturing into offering our own SaaS and working 100% with remote employees. Let's imagine an office going virtual and what challenges that might present. Aside from countless other details, these are...

We had the exact same problem when offering managed services. Having owned both an ISP (Internet service provider) and MSP (Managed Services Provider) businesses, it was always found that a mix is usually required. There are some very nice open source and paid RMM...

Is the question mainly about innovation since it doesn’t state what kind of monitoring? However, this brings up an interesting point about innovation in general. As a previous MSP, we needed to support customers, remote employees and all manner of remotely connected...

Is any one tool famous? Is there one tool for every job? Usually not. I could share some tools and even RMM solutions such as Zabbix but the question is a little ambiguous. In an enterprise environment, there are many aspects to a network including local and remote...