Pricing and Shipping times: Global shipping is causing delays from manufacturers. We cannot be certain when we will receive our shipments, then prepare the agents then ship to members. This has not been an issue but if it happens, there could be a delay with your order or we will substitute with a refurbished unit which sometimes do not come with their original box. Please keep this in mind when ordering.
Note: Due to chip shortages, prices have gone up on hardware causing us to increase our hardware device by $5.00. We hope prices will go back down when shortages are no longer an issue.
Important: Hardware agents are independent of reports and can be used with our free or paid levels. Hardware agents are typically used when continuous monitoring is required without having to keep a PC on 24/7 and also come with built in DNS server for web browsing security and webcam support.
Hardware agents are NON REFUNDABLE and cannot be returned as it is not possible to resell used devices that may have been improperly used, reset or abused.
The hardest thing about trying to get help from your provider is not having hard facts and proof after problems occur and missing them when the PC gets turned off. Our hardware agent provides you non stop, uninterrupted monitoring that will catch any and all problems. You’ll never miss a thing.
The hardware agent is a plug and play, standalone device that is self updating, on the job 24/7 using less than one amp of power. If you are interested in monitoring your service and provider, don’t wait until after the problems start, just keep an agent on and you’ll always have hard facts.
Please read before ordering:
Activating your agent (IMPORTANT)
After ordering, you will receive an email with activation details. You must create an account on app.outagesio.com where you will find an activation function. The activation process assigns the agent to your account. If you do not receive your activation email (check your spam/junk box too), please contact us for help.
You’ll need an available DHCP enabled Ethernet port on your router/modem and a standard 1amp (or more) USB power supply. Please connect your Ethernet cable to the LAN port of the agent. Make sure ICMP is not blocked by your firewall as this is one of the protocols used to test for outages.
Speed testing limit
These devices have 100Mbps ports. If speed testing is enabled, keep this in mind.
Your USB power adapter should have at least 1 amp but be sure to use a higher wattage if you decide to connect a webcam to your agent since the agent would then have to power the webcam as well. Use a power supply of at least 2-3 or more amps to ensure the device and your camera both get the amount of power they need.
We use various off the shelf devices that run our custom software. The device you receive may or may not look like or be the same as the item shown. Devices are typically around 2″ to 3″ square, come with a USB cable and USB power supply is not included.
We try to support devices for as long as we possibly can which is typically one to three years. In some cases, we have devices which have been running for upwards of four years. However, please note that due to constant operating system changes which we have no control over, there are times when we have to stop supporting certain hardware because they will no longer run our software.
These agents are NOT meant to be used directly on the Internet as they are not security hardened. They are meant to be installed inside of the local network to act as just another client on your network.
Our agents cannot and do not sniff packets meaning that the monitoring is of your connectivity and not where you are visiting over the Internet. Even if our agent could sniff packets, you would have to give it port mirroring access on your switch so that it could see all incoming and outgoing traffic. This is not something we support in our consumer products.