Description
Hardware agents with 2.5 Gigabit interface
Please read before ordering:
Speed testing issue and delivery times.
Note that delivery times on this particular device can take around 7 days just to get to us. Then we prepare it and ship it to you. We have no control over availability unfortunately.
Note that this agent appears to have a problem with speed testing. We have tested Ethernet up to 2.30Gbps but speed testing seems to be limited to a little over 200Mbps. This may not be the case for everyone but please be aware of this.
We are constantly working on the code and this should be resolved at some point and an update automatically sent to the agent to resolve it. Sometimes it can take days, weeks or even months to fix some issues because they are difficult to identify. This notice will be removed once this has been solved.
Alternative to ordering hardware agents
In some cases, shipping hardware agents outside of the USA is not only cost-prohibitive but packages can be lost or returned after being lost for weeks to months.
In such situations, we offer a conversion service that allows you to source your own hardware agents (specs provided) and later put the device online with one or two ports forwarded for us to convert and activate the agent into your account.
The cost for this service is $20.00 per conversion which can in most cases be much less than shipping. Reach out to us if you would like to use this service rather than shipping.
Extra Features
Note that at this time, extra features such as camera/snapshots, built-in DNS server, Remote Access Service and Wireless monitoring are not available on this model. These features will be automatically rolled out to this agent in the future.
Activating your Hardware agents
After ordering, an email will be sent that contains the activation details. Your PayPal email address will be used. Follow the instructions in the email to activate the device. The activation process immediately assigns the agent to your organization.
If you do not receive your activation email (check your spam/junk box too), please contact us for help.
Activation
Our devices require a local DHCP server for IP assignment and communications. When powered it up for the first time, the device will immediately begin communicating with MSPS and will become ready to activate.
An email with the needed details will have been sent for each device purchased explaining the simple activation process. Once activated, the agent will immediately become part of your inventory.
DHCP upstream required
Requires a free Ethernet DHCP enabled port on your router/modem and a standard 1amp (or more) USB power supply. Please connect your Ethernet cable to the LAN port of the agent. Make sure ICMP is not blocked by your firewall as this is one of the protocols used to test for outages.
Ethernet port – Speed testing limit
These devices have a 2.5 Gigabit Ethernet port.
Availability
We use various off-the-shelf devices that run our custom firmware. The device you receive may or may not look like or be exactly as pictured. If this is important to you, contact us before purchasing to see what we have on hand.
Support
While we do not build the hardware, we extensively test them as best we can, trying to support devices that will run for many years to come.
Security
These devices are NOT meant to be used directly on the Internet as they are not security hardened. They are meant to be installed inside of the local (LAN) network to act as just another client on your network.
Non-refundable
Devices are put through extensive tests when being prepared and configured for shipping. As we are reselling various manufacturers, these devices are non-refundable and cannot be returned as it is not possible to resell used devices that may have been improperly used, reset, or abused.
That said, if you have problems or a special situation, please contact us and we will do everything possible to help you.
Privacy
Our hardware cannot and does not sniff packets meaning that it is not possible for these devices to monitor your activities in any way.
